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“Business Process Management (BPM) and Balanced Scorecard (BSC) 2017” Practicing BPM allows organizations to evaluate and control their processes to align with business goals. It involves standardizing processes, reducing errors, and mitigating risks. It enables continuous change so the improvements are implemented and sustained over time. BSC for its part has grown to become a strategic planning and management system that enables an organization to align activities to its vision and strategy. Adopting the four (4) perspectives—learning and growth, business process, the customer, and the financial perspectives—and applying it to the Business Process Management render the process improvements more efficient toward customer centricity.
